Support

Contact

• a.contact@resyncar.com: questions, license keys, purchases and refunds.
• b.nerds@resyncar.com: diagnostics, when a sync didn't come out right.

First steps

• a.Open the DMG and drag ReSyncar into Applications. If macOS asks you to confirm the first time you open it, choose Open.
• b.In DaVinci Resolve, export your timeline as AAF: File › Export › Timeline, then pick the AAF format.
• c.Drop the AAF on ReSyncar, sync, listen and check.
• d.Export the new AAF and import it back into Resolve: File › Import › Timeline. Your original AAF is never touched.

Requirements

• a.A Mac with Apple Silicon (M1 and later) and macOS 14 or later. Intel Macs are not supported.
• b.DaVinci Resolve 18, 19 or 20, Studio or free.

Adobe Premiere Pro

Premiere Pro support is coming soon. Today ReSyncar works with DaVinci Resolve.

Activation and keys

• a.Your key arrives by email after you buy. Open ReSyncar, click the key icon in the sidebar, paste the whole key and click Activate. The first activation needs internet.
• b.One key works on 2 Macs. To move it to a new computer, open the license window on the old Mac and deactivate it, or, from the new Mac, pick one of the two in use to free its place.
• c.After that, the App confirms the key at most once a day. Without internet it keeps exporting for 30 days from the last confirmation.
• d.Lost your key, or both Macs? Write to contact@resyncar.com from the email used at purchase and we'll sort it out.

When a sync goes wrong

• a.Click Diagnostics in the App. It saves a .zip with the AAFs, results and measurements of the sync, without your media.
• b.Email the .zip to nerds@resyncar.com, with a line about what went wrong (which camera or clip, and where).
• c.Every diagnostic becomes a test case, and that is how each update syncs better than the last.

Trial and refunds

• a.Every feature works for 15 days. After that, only export is locked until you add a key.
• b.Full refund within 30 days, no questions asked. See https://resyncar.com/refunds.

Before you write

To solve it in the first reply, tell us:

• a.the ReSyncar version (About screen), your macOS version and your Resolve version;
• b.the email used at purchase, if it's about a key or a refund;
• c.what you did, what you expected and what happened.