This policy explains how the ReSyncar app (the "App"), this website and FYRMA BR AUDIOVISUAL LTDA, CNPJ 58.924.933/0001-55 ("we", "us"), handle personal data, under Brazil's General Data Protection Law (LGPD, Law 13.709/2018) and, for users in the European Union, the GDPR.
1. In short
- —The App works offline and sends no data to us or to anyone else.
- —Your video, audio and projects never leave your computer.
- —The App has no tracking, usage analytics, advertising or automatic crash reports.
- —Purchase data is handled by Paddle, which processes the payment.
2. Data that stays on your computer
The App keeps, only on your Mac:
- —Low-resolution audio extracted from your media, in ~/Library/Caches/ReSyncar, to make the next sync faster. You can delete it at any time.
- —The trial start date and your license key, in the macOS Keychain (item "ReSyncar license"), to count the 15-day trial and remember the activated key.
- —Language, recently opened files and recent syncs (path, date and number of clips), in the App's preferences, to show your history and keep your choices.
We have no access to any of this. Your license key contains the name given at purchase and is checked by the App itself, without contacting any server.
3. Diagnostics you send
The Diagnostics button saves on your computer a folder with the AAFs, results and measurements of a sync, without the media. It only reaches us if you choose to send it, for example by email to contato@resyncar.com. AAFs may contain file, folder and project names.
If you send diagnostics, we use them only to look into the problem you reported and to improve sync, including as an internal test case. They are not shared with third parties and are deleted within 12 months, or earlier if you ask.
4. Purchases and licenses
Purchases are made through Paddle.com Market Limited ("Paddle"), which acts as reseller (Merchant of Record) and handles your payment and billing data under its own privacy policy: https://www.paddle.com/legal/privacy. We never receive or store your card details.
We receive from Paddle your name, email, country and order details, and use them to:
- —issue and send your license key;
- —provide support and process refunds;
- —meet legal and tax obligations.
Legal basis: performance of a contract and legal obligation (LGPD art. 7, V and II; GDPR art. 6(1)(b) and (c)). We keep a record of issued keys (number, name and date) to validate purchases and refunds.
5. Support
When you write to contato@resyncar.com, we use your email address and message only to answer and resolve your request.
6. This website
This website is hosted by Framer, which records anonymous visit statistics without advertising trackers. When you click to buy, checkout runs on Paddle's pages under Paddle's privacy policy.
7. Sharing
We don't sell or rent personal data. We share it only with:
- —Paddle, to process purchases and refunds;
- —our email provider, to send license keys and answer support;
- —authorities, when required by law.
Some of these providers may store data outside Brazil. In those cases we use providers that offer adequate safeguards under the LGPD and the GDPR.
8. How long we keep data
- —Purchase data and issued keys: for the period required by tax law and while the license exists.
- —Support messages and diagnostics: up to 12 months after the request is closed.
9. Your rights
You can ask at any time for confirmation that we process your data, access, correction, anonymization, portability, deletion and information about sharing, and you can withdraw consent. Write to contato@resyncar.com; we answer within 15 days. You can also complain to Brazil's data protection authority (ANPD) or, in the European Union, to the authority in your country.
To delete the data kept on your computer, remove the App, the ~/Library/Caches/ReSyncar folder and the "ReSyncar license" item in Keychain Access.
10. Children
The App is a professional tool and is not intended for anyone under 18.
11. Changes
If this policy changes, the new version will be published at https://resyncar.com/privacy. If the App ever starts sending any data over the internet, this policy will be updated before the version that brings that change.
12. Contact and data protection officer
FYRMA BR AUDIOVISUAL LTDA · QNM 36 Conjunto W, Taguatinga Norte, Brasília, DF, 72145-623, Brazil · contato@resyncar.com